FAQ
Frequently Asked Questions
GENERAL
Does your item contain nickel or lead?
No, our items are free from nickel and lead! They are crafted from surgical stainless steel and are plated with real 18k gold (see questions below to find out more).
Plus, thanks to an extra anti-tarnish coating, the color will last a long time, ensuring your piece stays beautiful and vibrant.
What is Surgical Stainless Steel jewellery ?
- 316 Stainless steel is a material often used for surgical tools, which means it can handle daily wear and tear without getting damaged or losing its shine. This means your jewelry won’t easily break, tarnish, or scratch!
- It is also easy to clean and maintain. Use the free cleaning cloth we provide, or simply wipe it down with mild soap and water to keep it looking new. Please remember to store it in a dry place.
- And here’s the best part: our stainless steel jewellery is 18k gold plated, giving you that luxurious look without the hefty price tag. This way, you can expand your collection without breaking the bank.
What is gold plating ?
Gold plating is a process where a thin layer of gold is applied to a another metal, like stainless steel. This gives your jewelry a beautiful gold finish without the high cost of solid gold.
The benefit? You get that stunning, luxurious look while enjoying the durability of surgical stainless steel. If you like to have options but want to save money while still looking fashionable, look no further, gold plating is the perfect solution for you!
ORDERING
How do I place an order?
- Browse our collection
- Select the item you wish to purchase
- Click the "Add to Cart" button
- Once you’re ready, proceed to checkout and follow the prompts to complete your order.
Can I modify or cancel my order?
Unfortunately, once an order is placed, it cannot be modified or canceled.
Please ensure that all details are correct before completing your order.
What should I do if I have problem placing my order?
Please contact us using this page and we will help you.
Do you ship to my country?
Yes, we do! However, please note that you are responsible for any related taxes and customs duties.
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards and ApplePay.
Which credit and debit cards do you accept?
We accept Visa, Mastercard, American Express/Amex, Maestro, Discover, Diners Club, and UnionPay
Is it safe to shop on your website?
Absolutely! We prioritize your security. Our website employs TLS, a robust security protocol that encrypts data communication, keeping your information private and
secure.
DELIVERY
What delivery options do you offer?
We offer Royal Mail UK delivery and international shipping. Options and rates will be displayed at checkout.
How long does delivery take?
Orders typically take 3-5 days to process before they are dispatched.
Standard delivery within the UK usually takes on average 3 business days.
For international orders, delivery times may vary depending on the destination.
I'm not at home during the day. How can I get my parcel?
Many of our packages are letterbox-sized, allowing them to be delivered through your door even when you’re not at home.
If delivery isn’t possible, a card will be left informing you whether your parcel is scheduled for redelivery, being held at the local post office, or has been left with a neighbor.
What do I do if my parcel hasn't arrived within the normal period?
Please contact us using this page along with your order number.
What should I do if I’ve got the wrong items?
We apologise for that. Please contact us using this page along with your order number.
What should I do if the items were damaged in transit?
Please keep the original packaging and fill out this form within 14 days of receiving the item. We will assist you in resolving the issue.
RETURNS
What is your return policy?
We accept returns within 14 days of purchase. Items must be unworn, and in their original packaging to be eligible for a refund. Please note that earrings are non-returnable for hygiene reasons.
How do I start the return process?
Please fill out the form on this page to initiate your return.
What if I received a faulty or damaged item?
Please fill out the form on this page within 14 days of receiving your parcel.
Do I need to pay for return shipping?
We will refund the £3.95 return shipping fee if you receive a faulty item.
How long does it take to process a return?
Once we receive your returned item, please allow us 5 working days to process it.
The bank or card company may take up to 7 days to reflect the funds in your
account.
How do I return an item?
- Fill out the form on this page and wait for our response.
- We will email you a shipping label.
- Ensure your items are in their original packaging and pack them safely within 14 days of receving the shipping label.
- Please return the parcel using the label we emailed to you.
Please note that the £3.95 return shipping fee will be deducted from your final refund amount. This does not affect your statutory rights.