Return Policy

Return Policy

At Val Royce, we aim to ensure that you are completely satisfied with your purchase. If you need to return an item, our return policy is designed to make the process as smooth as possible.

1. Eligibility for Returns

We accept returns within 14 days of purchase. To be eligible for a return, items must be:

  • Unworn
  • In their original packaging

Please note that, due to hygiene reasons, earrings are non-returnable.

2. Starting Your Return

To begin the return process:

  1. Simply fill out the return form on this page.
  2. You will receive further instructions via email.

3. Return Shipping Fee

  • If the item is faulty or damaged, we will refund the £3.95 return shipping fee.
  • For non-faulty returns, the £3.95 shipping fee will be deducted from your refund.

4. Processing Time

Once we receive your return:

  • Please allow up to 5 working days for us to process the returned item.
  • After processing, it may take up to 7 days for your bank or card issuer to reflect the funds in your account.

5. Steps for Returning an Item

  1. Fill out the return form and wait for our response.
  2. We will send you a prepaid shipping label via email.
  3. Ensure the items are in their original packaging and securely pack them for return.
  4. Return the parcel using the shipping label we provided.

Important Notes

  • Non-faulty returns: The £3.95 return shipping fee will be deducted from your refund.
  • This policy does not affect your statutory rights.

If you have any questions, feel free to reach out to our customer service team . We're here to help!